After completing this webinar, participants will be able to:
- Review the anatomy of a call.
- Learn to adjust your answers to get the sedation patient to schedule.
- Perform the practice scenarios included.
Phone Training the Sedation Patient
By: Linda O'Grady
Post Date: 12/3/2024
CE Amount: 1
Categories: Practice Management ..., Practice Management Training +1 moreSedation
COURSE OVERVIEW
The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.
Our presenter, Linda O'Grady, is a nationally renowned team trainer and consultant in practice management. The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.
Our presenter, Linda O'Grady, is a nationally renowned team trainer and consultant in practice management.
LEARNING OBJECTIVES
COURSE SPEAKER
Linda O'Grady
In the process of working with clients over the years Linda became intensely aware of the need to help dentists get a “Fair Market Value” valuation for their practice, whether they want to purchase or sell a practice, add an associate or partner, or have a change in marital status. After several courses in practice valuation she settled on that process that was used to evaluate all aspects of the practice, not just a basic formula. With her background in in managing practices and evaluating their numbers she had the ability to add another level of expertise to the valuation of dental practices. She chose not to be a broker in order to offer a non-biased valuation.
Her career in dentistry began in 1968 with experience in BOTH the clinical and business aspects of industry. Working as a Registered Dental Assistant and moving into office management inspired the opening of Practice Management Company in 1983.
In 1990 she co-founded Advanced Hygiene Concepts, the recognized leader in teaching and implementing advanced skills that produce beautiful, healthy tissue—the foundation for exquisite restorative dentistry. The results: A significant increase in profitability; a cohesive team approach to hygiene; and consistently superior clinical results.
In 2004 she co-founded Sunrise Dental Solutions, a company dedicated to providing dental practices with training in methods to improve the overall profitability and growth of the practice, while reducing stress. She has helped hundreds of Dentists across the United States and Canada improve the profitability and organization of their practices. She retired in 2018 from SDS.
At the time of her death, Linda O’Grady was a member of Crown Council, was co-developer of the hygiene protocol for DOCS, formerly on the faculty of PAC~Live, co-developed laser protocol in hygiene in 1993, a writer and lecturer.
TARGET AUDIENCE
This course is intended for Dental Assistant, Dentist, Hygienist, and Office Manager from novice to advanced.
EDUCATIONAL METHOD
Self Instructional Online CE Course
IMAGE AUTHENTICITY STATEMENT
No images in this presentation have been altered.
SCIENTIFIC INTEGRITY STATEMENT
Information shared in this continuing education activity is developed from clinical research and represents the most current information available from evidence-based dentistry.
KNOWN BENEFITS AND LIMITATIONS
Information in this continuing education activity is derived from data and information obtained from the reference section.
DISCLOSURE
This Dental Learning presentation is made possible through the continued support of . Linda O'Grady is a consultant and/or speaker for the following companies and/or organizations: Dental Learning, . Linda O'Grady may receive an honorarium as compensation from the CE Supporter of this presentation and/or from Dental Learning for the time involved in preparing and delivering this online presentation.
Dental Learning is an approved ADA CERP Provider, AGD PACE Provider, and California State Dental Board Provider of dental continuing education. Dental Learning strives to deliver balanced, objective and clinically relevant information grounded on scientific research. Lecturers who are invited to deliver Dental Learning CE webinars are advised to substantiate their claims with research-supported data and to disclose all commitments to, or relationships with, any commercial entity within the dental industry. In many cases, lecturers are sponsored by a dental manufacturing company, which provides them with support in the form of honorarium and/or dental products and equipment in order to help with clinical presentations. Prior to each live CE webinar, lecturers are made aware of the importance of delivering their presentations without commercial bias, and where appropriate, to mention a variety of different product choices that may be relevant to the subject matter of the lecture, for the educational benefit of the participant.
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