
Chronic Problems of Staff Turnover: Every Conversation Has Consequences
By: Lisa Copeland, RDH, ...Lisa Copeland, RDH, CSP, CVP
Post Date: 10/1/2024
CE Amount: 1
Categories: Practice Management ...Practice Management Training
COURSE OVERVIEW
Miscommunication Costs Your Practice Money Every Day… Until You Fix it!
The business of dentistry is changing. Organizations are shifting from product-centricity to people-centricity. Practices that are adapting to this new reality are winning by creating unique and positive experiences for patients and team members.
According to Gallup’s workplace analytics team, “Your employee experience is your employment brand.” Implementing high level, intentional communication yields these and other results:
- Comfortable / Safe interactions
- Diffused confrontations
- Collaborative decisions
- Harmonious exchanges
Supported through an unrestricted educational grant from Air Techiques
LEARNING OBJECTIVES
After completing this webinar, participants will be able to:
- Recognize the foundations of an inclusive culture
- Implement strong workplace culture to gain momentum
- Identify keys to indivisibly linking team members together
- Utilize bi-directional leadership and collaborative decisions
- Improve chronic problems of turnover, lack of engagement, and stagnant or declining production.
COURSE SPEAKER

Lisa Copeland, RDH, CSP, CVP, knows communication! Her career has been focused on sharing her expertise in diverse business cultures that span the globe. Her unique experience and stories as a competitive athlete fuel her meaningful and memorable messages. Attendees will feel the passion and drive of her iRONMAN principles that turn communication chaos into profit, performance, and productivity.
TARGET AUDIENCE
This course is intended for Dental Assistant, Dentist, Hygienist, and Office Manager from novice to advanced.
EDUCATIONAL METHOD
Self Instructional Online CE Course
IMAGE AUTHENTICITY STATEMENT
No images in this presentation have been altered.
SCIENTIFIC INTEGRITY STATEMENT
Information shared in this continuing education activity is developed from clinical research and represents the most current information available from evidence-based dentistry.
KNOWN BENEFITS AND LIMITATIONS
Information in this continuing education activity is derived from data and information obtained from the reference section.
DISCLOSURE
This Dental Learning presentation is made possible through the continued support of Air Techniques. Lisa Copeland, RDH, CSP, CVP is a consultant and/or speaker for the following companies and/or organizations: Dental Learning, Air Techniques. Lisa Copeland, RDH, CSP, CVP may receive an honorarium as compensation from the CE Supporter of this presentation and/or from Dental Learning for the time involved in preparing and delivering this online presentation.
Dental Learning is an approved ADA CERP Provider, AGD PACE Provider, and California State Dental Board Provider of dental continuing education. Dental Learning strives to deliver balanced, objective and clinically relevant information grounded on scientific research. Lecturers who are invited to deliver Dental Learning CE webinars are advised to substantiate their claims with research-supported data and to disclose all commitments to, or relationships with, any commercial entity within the dental industry. In many cases, lecturers are sponsored by a dental manufacturing company, which provides them with support in the form of honorarium and/or dental products and equipment in order to help with clinical presentations. Prior to each live CE webinar, lecturers are made aware of the importance of delivering their presentations without commercial bias, and where appropriate, to mention a variety of different product choices that may be relevant to the subject matter of the lecture, for the educational benefit of the participant.
EDUCATIONAL DISCLAIMER
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ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
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FEATURED COMPLIANCE
2026 More than Compliance, OSHA through a Post-Pandemic LensBy: Lisa Mayo, RDH, BSDH...Lisa Mayo, RDH, BSDH, MHA
Manufacturer: Dental Learning

Post Date: 2/19/2026
CE Amount: 2
Categories: Osha and HIPAA Train...Osha and HIPAA Training
The Occupational Safety and Health Act of 1970 established the Occupational Safety and Health Administration (OSHA) whose charge was, and still is, to enforce protective workplace safety and health standards for the U.S. work force. Healthcare workers should be just as knowledgeable in OSHA standar...
FEATURED COMPLIANCE
2026 OSHA Requirement Training and UpdatesBy: Kayce Hollingsworth,...Kayce Hollingsworth, BS, EFDA
Manufacturer: Dental Learning

Post Date: 2/19/2026
CE Amount: 2
Categories: Osha and HIPAA Train...Osha and HIPAA Training
Kayce Hollingsworth, BS, EFDA is the owner of Dental OSHA Compliance Services, LLC. She lectures and consults on dental compliance to large groups and individual offices. She is also a Territory Manager for Shofu Dental Corporation. She has over 25 years of clinical and practical experience as an E...
