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Chronic Problems of Staff Turnover: Every Conversation Has Consequences

Chronic Problems of Staff Turnover: Every Conversation Has Consequences

By: Lisa Copeland, RDH, ...Lisa Copeland, RDH, CSP, CVP

Post Date: 10/1/2024

CE Amount: 1

Categories: Practice Management ...Practice Management Training

COURSE OVERVIEW

Miscommunication Costs Your Practice Money Every Day… Until You Fix it! 
 
The business of dentistry is changing. Organizations are shifting from product-centricity to people-centricity. Practices that are adapting to this new reality are winning by creating unique and positive experiences for patients and team members.

According to Gallup’s workplace analytics team, “Your employee experience is your employment brand.” Implementing high level, intentional communication yields these and other results:

  • Comfortable / Safe interactions
  • Diffused confrontations
  • Collaborative decisions
  • Harmonious exchanges 

 

Supported through an unrestricted educational grant from Air Techiques

LEARNING OBJECTIVES

After completing this webinar, participants will be able to:

  • Recognize the foundations of an inclusive culture
  • Implement strong workplace culture to gain momentum 
  • Identify keys to indivisibly linking team members together 
  • Utilize bi-directional leadership and collaborative decisions 
  • Improve chronic problems of turnover, lack of engagement, and stagnant or declining production.

COURSE SPEAKER

Lisa Copeland, RDH, CSP, CVP
Lisa Copeland, RDH, CSP, CVP

Lisa Copeland, RDH, CSP, CVP, knows communication! Her career has been focused on sharing her expertise in diverse business cultures that span the globe. Her unique experience and stories as a competitive athlete fuel her meaningful and memorable messages. Attendees will feel the passion and drive of her iRONMAN principles that turn communication chaos into profit, performance, and productivity.

TARGET AUDIENCE

This course is intended for Dental Assistant, Dentist, Hygienist, and Office Manager from novice to advanced.

EDUCATIONAL METHOD

Self Instructional Online CE Course

IMAGE AUTHENTICITY STATEMENT

No images in this presentation have been altered.

SCIENTIFIC INTEGRITY STATEMENT

Information shared in this continuing education activity is developed from clinical research and represents the most current information available from evidence-based dentistry.

KNOWN BENEFITS AND LIMITATIONS

Information in this continuing education activity is derived from data and information obtained from the reference section.

DISCLOSURE

This Dental Learning presentation is made possible through the continued support of Air Techniques. Lisa Copeland, RDH, CSP, CVP is a consultant and/or speaker for the following companies and/or organizations: Dental Learning, Air Techniques. Lisa Copeland, RDH, CSP, CVP may receive an honorarium as compensation from the CE Supporter of this presentation and/or from Dental Learning for the time involved in preparing and delivering this online presentation.

Dental Learning is an approved ADA CERP Provider, AGD PACE Provider, and California State Dental Board Provider of dental continuing education. Dental Learning strives to deliver balanced, objective and clinically relevant information grounded on scientific research. Lecturers who are invited to deliver Dental Learning CE webinars are advised to substantiate their claims with research-supported data and to disclose all commitments to, or relationships with, any commercial entity within the dental industry. In many cases, lecturers are sponsored by a dental manufacturing company, which provides them with support in the form of honorarium and/or dental products and equipment in order to help with clinical presentations. Prior to each live CE webinar, lecturers are made aware of the importance of delivering their presentations without commercial bias, and where appropriate, to mention a variety of different product choices that may be relevant to the subject matter of the lecture, for the educational benefit of the participant.

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